Shipping policy

Last updated: 30 July 2026

This shipping and delivery policy applies to orders placed through https://meilunhome.eu.

1. Shipping charges

Some products are shipped free of charge, while shipping charges apply to others. Free shipping, where applicable, is shown on the product page, in the cart or during checkout.

Where shipping charges apply, they are calculated using factors such as the delivery address, distance, product dimensions and weight and the required carrier service. The final amount is displayed at checkout before the order is completed.

2. Delivery area

Delivery availability for your address is shown at checkout and may change. If delivery to an address is unavailable, the order cannot be completed through the normal checkout or we will contact you if a technical error occurred.

3. Processing and delivery times

Expected processing and delivery information is shown, where available, on the product page, at checkout or in the order confirmation. Delivery times are estimates and may be affected by stock, product dimensions, distance, the carrier, public holidays, weather and other circumstances outside our reasonable control.

4. Large products and mattresses

Mattresses and other large products may require a specialist carrier or delivery appointment. Ensure the delivery address is accessible and that someone is present where the agreed delivery method requires this. Additional services such as delivery to a particular floor, installation or removal of an old product are included only when expressly stated on the product page or at checkout.

5. Address details

You are responsible for complete and accurate delivery details. Contact us as soon as possible if you discover an error. Once an order has been processed or transferred to the carrier, changes may not be possible and reasonable additional charges may arise.

6. Tracking, delays and failed delivery

Where tracking is available, details are sent by email or shown in the order status. For an unexpected delay, contact contact@meilunhome.eu. If delivery fails because of an incorrect address, absence or failure to follow an agreed appointment, reasonable redelivery or return charges may apply where permitted by law.

7. Damage or loss

Inspect the package or product on delivery. Report visible damage or missing parts as soon as possible with your order number, a description and photos. Your statutory rights remain unaffected.

8. Contact

Shipping or delivery questions: contact@meilunhome.eu.