Refund policy

Last updated: 30 July 2026

This returns, exchanges and refunds policy applies to purchases made through https://meilunhome.eu.

1. 30-day return period

You may request a return for mattresses, four-piece bedding sets, summer duvets, pillows and duvet fillings within 30 calendar days after delivery. Before returning anything, contact contact@meilunhome.eu and state your order number, the product and the reason for return. Do not send products back without prior instructions.

This 30-day commercial return period does not affect any statutory right of withdrawal or other mandatory consumer rights.

2. Return condition

The product must be complete, clean and handled with care, without damage beyond what is necessary to assess its nature, characteristics and functioning. Include all supplied parts, labels and documentation and use the original packaging where reasonably possible.

Hygienic handling is essential for mattresses and bedding. Use suitable clean protection during any trial. Stains, odours, dirt, hair, moisture or mould damage, tears, incorrect cleaning or other loss of value caused by use beyond reasonable inspection may result in a proportionate deduction from the refund where permitted by law.

3. Exchanges within 30 days

You may also request an exchange within 30 calendar days after delivery. Exchanges depend on stock and price differences. You pay any increase in price and we refund any decrease. If a direct exchange is not possible, we may refund the original purchase and ask you to place a new order.

4. Return costs

For returns due to a change of mind or personal preference, return costs are generally your responsibility unless we confirm otherwise in writing or the law provides otherwise. For large products or products that cannot normally be returned by post, including some mattresses, costs depend on dimensions, pickup address, distance and carrier service. We will explain the available return method and applicable cost before pickup is confirmed.

For a verified defect, shipping damage or incorrect product, we pay reasonable return costs and provide suitable instructions.

5. Damaged, defective or incorrect products

Inspect your order after delivery. Report visible shipping damage, a defect or an incorrect product as soon as possible to contact@meilunhome.eu, including your order number, a clear description and relevant photos. Your statutory rights for non-conforming products remain fully applicable.

6. Refunds

After receiving and assessing the return, we will inform you of the outcome. Approved amounts are refunded to the original payment method unless agreed otherwise. For a valid statutory withdrawal, we refund all amounts required by law within the legal time limit. We may withhold the refund until we receive the product or until you provide evidence that it has been returned, whichever occurs first.

Your bank or payment provider may require additional business days to process the refund.

7. Exceptions

Statutory exceptions to the right of withdrawal may apply, for example to products made to your specifications or clearly personalised. We apply an exception only where it legally applies to the product and circumstances and you were informed before purchase.

8. Contact

Return or exchange requests: contact@meilunhome.eu
Meilun Home B.V.
Meerval 1, 4941 SK Raamsdonksveer, The Netherlands