Warranty Policy

Last updated: 30 July 2026

This warranty policy applies to products purchased directly through https://meilunhome.eu.

1. Statutory warranty

Your statutory rights always remain applicable. Products must meet what you may reasonably expect under the contract. This policy does not limit legal rights for a defective or non-conforming product.

2. Five-year commercial mattress warranty

MeiLun Home provides a five-year commercial warranty from the delivery date for verified material and manufacturing defects in mattresses arising under normal household use. This warranty is additional to your statutory rights.

After assessment, a valid claim may, depending on the issue and the remedy that is reasonable and legally appropriate, result in repair, replacement, a suitable price reduction or refund. A replacement product does not extend the original warranty period unless required by law.

3. What the mattress warranty may cover

  • a material or construction defect that materially affects normal support or usability;
  • a defect in stitching, cover or core not caused by normal use or external damage;
  • another verified manufacturing defect present at delivery or emerging during normal use.

4. What the commercial mattress warranty does not cover

  • normal wear, normal softening or normal body impressions that do not materially affect function;
  • personal preference concerning firmness, comfort, height, smell or temperature where no product defect exists;
  • stains, odours, dirt, hair, moisture, mould, fire, cutting or transport damage after delivery;
  • damage caused by an unsuitable, unstable or insufficiently ventilated base, misuse, jumping, overloading, incorrect care or unauthorised alteration;
  • damage caused by failure to follow product, washing, ventilation or care instructions;
  • use outside normal household purposes unless agreed otherwise in writing.

An exclusion is applied only to the extent that the relevant use or circumstance caused or contributed to the defect and where permitted by law.

5. Other bedding products

Statutory conformity rights apply to four-piece bedding sets, summer duvets, pillows, duvet fillings and other products. Any additional commercial warranty is stated on the product page or in supplied documentation.

6. Making a warranty claim

Email contact@meilunhome.eu with your order number, purchase or delivery date, a clear description and clear photos of the issue, the complete product and, where relevant, the bed base used. Keep the product until we provide instructions.

We may request reasonable additional information or inspection to determine the cause. Do not return a large product without prior instructions.

7. Costs for a valid claim

For a valid warranty or conformity claim, we bear the reasonable cost of the selected remedy and provide instructions for any pickup or return. If assessment shows no material, manufacturing or conformity defect, we will discuss any paid service or transport option in advance.

8. Contact

Meilun Home B.V.
Meerval 1, 4941 SK Raamsdonksveer, The Netherlands
Chamber of Commerce (KvK): 97641464
VAT number: NL868152699B01
Email: contact@meilunhome.eu